Refund policy

Unopened items

You can return or exchange unopened, unused hosiery in its original packaging within 30 days of delivery. To start, request a return authorization within those 30 days: submit the form on our Customer Service page or email customerservice@bootights.com. Once your return is approved, we'll provide return shipping instructions. Where available, we may provide a prepaid return shipping label. A $5.99 return shipping fee applies to standard returns and exchanges. For refunds, this fee is deducted from the refund amount. Please allow 3–5 business days for exchange orders to process.

Opened or worn hosiery

For hygiene reasons, opened or worn tights and socks can't be returned or exchanged, except where applicable law requires otherwise.

Damaged, defective or wrong items

If your order arrives damaged, has a defect or isn't what you ordered, please contact us as soon as you can with your order number and a photo. We'll make it right with a replacement or a refund, and you won't pay a return label fee.

Gifts

Unopened gifts in their original packaging can be returned within 30 days of delivery for store credit.

Refunds

We issue refunds to your original payment method within 2 weeks of your return reaching our warehouse. Your bank may take a few more days to show it.

International orders

The same rules apply to international orders, with two differences: return shipping is deducted from your refund unless the item was damaged, defective or sent in error, and we can't offer exchanges, so please return the item and place a new order.

Before you send anything back

Please contact us first. Returns sent without prior authorization can't be accepted. We can only accept returns of items bought on Bootights.com; items bought from other stores or marketplaces go back to the store where you bought them. Nothing in this policy limits any rights you have under applicable law.