Customer Service: Returns & Shipping Information
Return Policy
Unopened items
You can return or exchange unopened, unused hosiery in its original packaging within 30 days of delivery. To start, request a return authorization within those 30 days: submit the Customer Support form below or email customerservice@bootights.com. Once your return is approved, we'll provide return shipping instructions. Where available, we may provide a prepaid return shipping label. A $5.99 return shipping fee applies to standard returns and exchanges. For refunds, this fee is deducted from the refund amount. Please allow 3–5 business days for exchange orders to process.
Opened or worn hosiery
For hygiene reasons, opened or worn tights and socks can't be returned or exchanged, except where applicable law requires otherwise.
Damaged, defective or wrong items
If your order arrives damaged, has a defect or isn't what you ordered, please contact us as soon as you can with your order number and a photo. We'll make it right with a replacement or a refund, and you won't pay a return label fee.
Gifts
Unopened gifts in their original packaging can be returned within 30 days of delivery for store credit.
Refunds
We issue refunds to your original payment method within 2 weeks of your return reaching our warehouse. Your bank may take a few more days to show it.
International orders
The same rules apply to international orders, with two differences: return shipping is deducted from your refund unless the item was damaged, defective or sent in error, and we can't offer exchanges, so please return the item and place a new order.
Before you send anything back
Please contact us first. Returns sent without prior authorization can't be accepted. We can only accept returns of items bought on Bootights.com; items bought from other stores or marketplaces go back to the store where you bought them. Nothing in this policy limits any rights you have under applicable law.
Cancellations
Order Cancellations
Make a purchase by mistake? No problem! Orders may be changed or canceled within two (2) hours after being placed. Changes needed to orders placed on Sunday or federal holiday must be communicated by 10:00 am EST/EDT of the following business day. If you need to edit your order within this window, please e-mail customerservice@bootights.com and we will get right on it!
Shipping
Delivery times will vary based on your shipping address and chosen shipping method. Most packages will arrive within 3-7 business days. We do everything we can to get your package moving within hours of your order but please allow 1-2 business days for order processing. If something comes up with your order, we will let you know within this time frame.
We will send you a shipping confirmation and a tracking number when your order is shipped. Once the order has been shipped by Bootights, we depend on our carriers (USPS, UPS & FedEx) to ensure the package is delivered on time. Please note: inclement weather can delay packages.
For any urgent issues please email at customerservice@bootights.com.
We ship within the United States and over 50 countries internationally. See International rates by country at checkout.
Customer Service
We're here for you. If something isn't right with your order, or you'd like to start a return or exchange, see our Return Policy above, then submit the Customer Support form below.
Have any new product suggestions, comments, questions or you just want to say hey, email us at customerservice@Bootights.com. We love all customer feedback. It makes us feel good and/or makes us better. ☺
We are available during the following office hours:
Monday – Friday: 9am – 5pm EST/EDT
Saturday: 9am – 4pm EST/EDT
Sunday and all Federal Holidays: Closed
