Customer Service
Bootights stands behind our product 100% and guarantee that our quality and customer service are second to none. We also understand that sometimes things just don't work out. If for any reason you wish to request a return or exchange a recent purchase, please refer to the Returns policy below for details and instructions to submit your request.
All hosiery and tights purchases are considered final sale and not eligible for return or *refund. Any approved sock returns must be in its original packaging with all tags intact, unworn, and no signs of tampering.
If your order was damaged during shipping, we will refund the full purchase price, once approved. Kindly submit your request and include photos to support your claim.
Shipping
Delivery times will vary based on your shipping address and chosen shipping method. Most packages will arrive within 3-7 business days. Please allow an additional 1-2 business days for order processing on orders placed with Premium shipping and 3-5 business days for orders placed with Standard shipping. Please allow 3-5 business days for exchange order processing. Orders placed after 12:00pm EST with Expedited Shipping will ship the following business day.
We will send you a shipping confirmation and a tracking number when your order is shipped. Once the order has been shipped by Bootights, we depend on our carriers (USPS, UPS & FedEx) to ensure the package is delivered on time. Please note: inclement weather can delay packages.
For any urgent issues please email us at customerservice@Bootights.com.
We ship within the United States and over 50 country internationally. See International rates by country at checkout.
Cancellations, Returns & Exchanges
Cancellations, Returns & Exchanges
Order Cancellations
Please note that orders may be changed or canceled within 1 hour after being placed. Changes needed to orders placed over the weekend must be communicated by the first hour of the following business day. If you need to edit your order within this window, please e-mail customerservice@Bootights.com and we will do our best to accommodate you.
Domestic Returns/Exchanges
We only accept returns from items purchased on Bootights.com. We cannot accept or process returns & exchanges from retail stores and other online retailers. All returns and exchanges purchased from retail stores and other online retailers must be returned at their location of purchase.
We accept returns within 30 days of ship date if unworn and with original packaging. Returns are subject to a $5.99 shipping label fee.
We’re pleased to offer free exchanges made directly for the same item in a different size or color, or for an entirely different style of your choice.
Kindly fill in the customer support below or email your request to customerservice@bootights.com below to begin the Return Process
Once you email your exchange request to customerservice@bootights.com, we will email you back a shipping label to return the product. Or, get money back to your original payment method within 2-weeks of receiving your item at our warehouse. Please allow 3-5 business days for exchange order processing.
Something wrong with your order? Let us know at customerservice@bootights.com and we'll do our best to resolve the issue.
CUSTOMER SUPPORT
Customer Service
Find All the Help You Need Right Here.
Bootights stands behind our product 100% and guarantee that our quality and customer service are second to none. We also understand that sometimes things just don't work out. If for any reason you wish to request a return or exchange a recent purchase, please refer to the Returns policy below for details and instructions to submit your request.
All hosiery and tights purchases are considered final sale and not eligible for return or *refund. Any approved sock returns must be in its original packaging with all tags intact, unworn, and no signs of tampering.
If your order was damaged during shipping, we will refund the full purchase price, once approved. Kindly submit your request and include photos to support your claim.
Return Policy
For any approved return (tights and hosiery excluded, as they're considered final sale, unless damaged during shipping) purchased directly from Bootights and not one of our retailer partners may be returned in its original packaging.
Please include a copy of the invoice, receipt and/or packing slip. All item(s) must be unopened, never worn and in excellent condition. Approved returns are accepted up to 7 days from the date of purchase. All packages but be delivered to Bootights through a US carrier with tracking.
Bootights cannot accept responsibility or replace packages lost during return shipment, if proof of tracking is unavailable.
Instructions for Approved Returns
All approved returns require a Bootights RA number (Return Authorization) on the outside of the package.
- Step 1: Submit your return request through the form below
- Step 2: Once approved, ship your return to:
Bootights Return Authorization #_____
48 William Penn Drive
Stony Brook, NY 111790
- Step 3: Once we've received and reviewed your approved return, our customer service team will issue your refund and notify you via email
Exchanges
Due to the design and fabric makeup of our products, our tights and hosiery products are not eligible for exchange. If your sock order is not what you expected, please submit your request below and we'll be in touch.
